Payments Policy

Payments & Vendor Payout Policy

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At buysuq.com, we provide secure, flexible, and transparent payment services for both customers and vendors. This policy explains how payments are processed, refunds are handled, and payouts are made to vendors. By using buysuq.com, you agree to the terms set forth in this policy.

1. Accepted Payment Methods (Customers)

We accept multiple payment options to make shopping convenient:

1. Credit Cards: Visa, Mastercard, American Express, etc.
2. Debit Cards: Supported by all major Indian and international banks
3. UPI: Google Pay, PhonePe, Paytm, BHIM, etc.
4. Net Banking: Available for most Indian banks
5. Wallets: Paytm, PhonePe, Amazon Pay, etc.
6. Cash on Delivery (COD): Available in select locations and for eligible orders only

Note: COD may not be available for high-value, bulk, or customized orders. Payment method availability may vary depending on vendor and location.

2. Payment Security

All transactions on buysuq.com are processed via secure, PCI-DSS-compliant payment gateways. Sensitive information such as card or banking details is never stored on our servers.

We use:

1. SSL (Secure Socket Layer) encryption
2. Tokenization and secure API communication
3. Certified third-party payment processors

3. Order Confirmation & Payment Issues (Customers)

1. After successful payment, you will receive an order confirmation email/SMS with order details.
2. If payment fails or is declined, the order will not be confirmed.
3. Payment issues such as double charges or failed transactions can be reported at support@buysuq.com. Our team will investigate and resolve issues within 3–5 business days.

4. Refunds & Reversals (Customers)

1. Refunds for canceled, returned, or rejected orders will be issued to the original payment method or as store credit based on your preference.
2. Refund timeframes:
3. UPI / Wallet / Net Banking: 2–4 business days
4. Credit/Debit Card: 5–7 business days
5. COD Refunds: Via bank transfer or wallet after verification
6. All refunds are subject to product return and inspection.

5. Taxes & Invoicing (Customers)

1. Prices on the website are inclusive of GST unless stated otherwise.
2. A tax invoice will be provided for each order.
3. Orders from multiple vendors may receive separate invoices per vendor.

6. Vendor Payout Overview

buysuq.com collects payments from buyers and disburses them to vendors after:

1. Successful order delivery
2. Completion of the return/refund window
3. Deduction of platform fees and other applicable charges

7. Vendor Payout Schedule

1. Standard Cycle: Every Monday and Thursday
2. Minimum Payout Threshold: ₹500 (below threshold rolls over)
3. Payment Methods: Bank transfer or registered wallet
4. Payouts may vary due to order volume, returns, or payment processing delays.

8. Vendor Payout Calculation

Payout Amount = Order Amount – Platform Commission – Payment Gateway Fees – Refunds/Adjustments – Penalties

1. All deductions and fees are clearly displayed in Vendor Dashboard > Payout Summary.
2. Refunds, chargebacks, or disputes are adjusted from upcoming payouts.

9. Refunds & Returns Impact on Vendor Payouts

1. Returns or refunds reduce the vendor payout accordingly.
2. If a vendor balance is insufficient to cover refunds, the vendor must pay the difference within 5 business days.
3. Vendors are responsible for timely handling of returns and replacement requests.

10. Vendor Responsibilities

Vendors must:

1. Maintain accurate and updated bank account and GST details.
2. Comply with all tax obligations and generate invoices for each order.
3. Process returns, replacements, and refunds promptly through their Vendor Dashboard.
4. Follow platform policies regarding prohibited items and delivery timelines.

Failure to comply may result in withheld payouts, penalties, or account suspension.

11. Dispute Resolution

1. Vendors can raise disputes regarding payouts within 5 business days of receiving payment.
2. Customers may raise payment or refund disputes at support@buysuq.com.
3. buysuq.com will mediate all disputes and the platform’s decision is final.

12. Payout Delays

Payouts may be delayed due to:

1. Pending product delivery confirmation
2. Refunds, returns, or dispute resolution
3. Inactive or incorrect bank/wallet information
4. Bank holidays or payment gateway delays

Vendors will be notified in case of delays.

13. Account Suspension or Termination

buysuq.com reserves the right to withhold or cancel payouts in cases of:

1. Fraudulent or illegal transactions
2. Policy violations or misuse of the platform
3. Sale of prohibited items
4. Vendor account suspension or termination

Pending settlements during termination may be held up to 45 days for review before final disbursement.

14. Policy Updates

buysuq.com may update this policy periodically. Continued use of the platform constitutes acceptance of any changes. Vendors and customers will be notified of major updates.

15. Contact Us

For any questions regarding payments or payouts:

Customer Payments: info@buysuq.com

Vendor Payments: vendorsupport@buysuq.com