Privacy Policy

Privacy Policy

Last Updated:

Welcome to buysuq.com (“we,” “us,” “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase on our multi-vendor eCommerce website buysuq.com (the “Site”).

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect personal and non-personal information when you visit or interact with buysuq.com. This includes:

a. Personal Information

  1. Full name
  2. Email address
  3. Phone number
  4. Billing and shipping address
  5. Payment details (processed securely via third-party gateways)
  6. Account login credentials (username, password)
  7. Order history and communication records

b. Non-Personal Information

  1. Browser type and version
  2. Device type and operating system
  3. IP address and approximate location
  4. Pages visited, time spent, and actions taken on the Site
  5. Cookies, analytics, and tracking data

2. Information We Collect from Vendors

If you register as a vendor or seller on buysuq.com, we also collect:

  1. Business name and contact details
  2. Bank account or payout details
  3. Tax information (GSTIN, PAN, etc.)
  4. Product listings, inventory, and pricing data
  5. Transaction and payout history

We use this data to manage vendor accounts, process payouts, and ensure smooth marketplace operations.

3. How We Use Your Information

We use the information we collect for purposes including:

  1. Processing and fulfilling customer orders
  2. Managing user and vendor accounts
  3. Communicating with you regarding your orders, products, or support requests
  4. Providing secure payment processing
  5. Improving our website, services, and user experience
  6. Sending promotional or marketing emails (only with your consent)
  7. Preventing fraud, security threats, or policy violations
  8. Complying with legal and regulatory requirements

4. How We Share Your Information

We do not sell or rent your personal information to anyone.

However, we may share limited data with:

  1. Service Providers: Payment gateways, courier partners, email/SMS service providers, and analytics tools.
  2. Vendors/Sellers: To facilitate order processing, shipping, and customer communication.
  3. Legal Authorities: When required by law or to protect our rights, users, or platform integrity.

All third parties are bound by confidentiality and data protection agreements.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your browsing experience, analyze traffic, and personalize content.

You can control or disable cookies in your browser settings, but some features of the Site may not function properly without them.

6. Data Security

We take your privacy seriously and use industry-standard security measures, including:

  1. SSL (Secure Socket Layer) encryption
  2. PCI-DSS compliant payment gateways
  3. Firewalls and access controls
  4. Regular monitoring and system updates

While we do our best to protect your data, no online platform is completely secure. We encourage you to protect your account credentials and avoid sharing sensitive details with anyone.

7. Your Rights and Choices

You have the right to:

  1. Access, correct, or update your personal information
  2. Request deletion of your account and data (subject to legal obligations)
  3. Withdraw consent for marketing communications
  4. Request a copy of your data in portable format
  5. File a complaint with a data protection authority if you believe your privacy rights are violated

To exercise these rights, contact us at privacy@buysuq.com.

8. Vendor and Buyer Communication

By registering as a vendor or buyer, you consent to receive necessary communications related to your account, orders, payouts, and updates.

You may opt out of promotional emails at any time by using the unsubscribe link or contacting our support team.

9. Data Retention

We retain your information only for as long as necessary:

  1. To provide our services and support your account
  2. To comply with tax, legal, and regulatory obligations
  3. To resolve disputes or enforce agreements

Once data is no longer needed, it is securely deleted or anonymized.

10. Third-Party Links

Our website may include links to external sites. We are not responsible for their content, privacy practices, or security. We encourage you to review their respective privacy policies before interacting with them.

11. Children’s Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we learn that a child has provided personal information, we will delete it promptly.

12. International Data Transfers

If you access buysuq.com from outside India, please note that your information may be processed and stored in India or other jurisdictions where our servers or service providers are located.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with the “Last Updated” date. Continued use of our Site after such updates constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your information, please contact us:

📧 Email: info@buysuq.com