Terms of Use (Customers & Vendors)
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Welcome to buysuq.com (“we,” “us,” “our”). These Terms of Use (“Terms”) govern your access to and use of our website and services (collectively, the “Site”), whether you are a customer or a vendor.
By accessing or using buysuq.com, you agree to comply with these Terms. If you do not agree, please stop using the Site immediately.
1. Eligibility
You must be at least 18 years old or the legal age of majority in your country to use this Site.
By creating an account or using the Site, you confirm that you meet this requirement.
2. Account Registration
To purchase or sell on buysuq.com, you may need to create an account. You agree to:
- Provide accurate, complete, and up-to-date information.
- Keep your login details secure.
- Accept responsibility for all activity that occurs under your account.
We reserve the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent or abusive activity.
3. Products and Services
All products and services listed on buysuq.com are subject to availability.
We may update, change, or remove product listings, prices, or descriptions at any time without notice.
4. Orders and Payments (For Customers)
When you place an order, you agree to provide accurate billing, shipping, and payment information.
Orders may be refused or canceled if:
- The product is unavailable,
- There are pricing or listing errors, or
- Fraudulent activity is suspected.
Payments are processed securely through trusted third-party gateways. We do not store your complete payment details.
5. Shipping and Delivery
We aim to ensure timely delivery of all orders. However, delivery times may vary due to factors beyond our control (such as courier delays or unforeseen events).
buysuq.com and its vendors are not liable for delays caused by third parties.
6. Returns and Refunds
Please review our Return and Refund Policy for detailed instructions.
To qualify for a refund or replacement, products must be returned in their original packaging and condition.
Refunds will be issued as per the payment method used during purchase or as store credit when applicable.
7. Vendor Registration and Responsibilities (For Sellers)
Vendors must register for a Seller Account and provide accurate business details, including legal name, address, bank details, and tax information.
By registering as a vendor, you agree to:
- List only genuine and lawful products.
- Provide clear, truthful, and complete product information.
- Fulfill orders promptly and professionally.
- Comply with all applicable local and international laws.
- Maintain accurate stock and pricing.
- Handle customer inquiries and returns professionally.
We reserve the right to review, approve, or reject any vendor application and to suspend vendor accounts for violations, poor performance, or non-compliance.
8. Commissions and Payouts (For Vendors)
buysuq.com charges a commission on each completed sale. The commission rate and payout schedule will be communicated to vendors in their dashboard or agreement.
Vendor earnings will be paid out after the order is marked as completed, minus any applicable fees, refunds, or chargebacks.
Payouts may be delayed if:
- Orders are under dispute,
- Fraudulent activity is suspected, or
- Account verification is pending.
9. Prohibited Activities
You agree not to:
- Use the Site for any illegal or unauthorized purpose.
- Misrepresent products, prices, or promotions.
- Post or sell counterfeit, restricted, or harmful products.
- Interfere with the security or functionality of the Site.
- Collect data or information about users without consent.
Violations may lead to suspension, legal action, and permanent removal from the platform.
10. Intellectual Property
All content on buysuq.com, including text, images, graphics, logos, icons, and software, is owned by buysuq.com or its content providers and protected by copyright and trademark laws.
You may not copy, reproduce, distribute, or modify any content without written permission.
11. Third-Party Links and Services
Our Site may contain links to third-party websites or services. These links are provided for your convenience only.
We are not responsible for the content, privacy policies, or practices of these third parties.
12. Limitation of Liability
To the fullest extent permitted by law, buysuq.com, its owners, employees, and partners are not liable for:
- Indirect, incidental, or consequential damages;
- Loss of profits, data, or business opportunities;
- Errors, delays, or interruptions in service.
Your use of the Site is at your own risk.
13. Disclaimer of Warranties
The Site and its services are provided on an “as is” and “as available” basis.
We make no guarantees about the accuracy, reliability, or availability of any content or service.
14. Indemnification
You agree to defend, indemnify, and hold harmless buysuq.com, its owners, employees, and affiliates from any claims, losses, or damages arising from your:
- Use of the Site,
- Violation of these Terms, or
- Infringement of any third-party rights.
15. Dispute Resolution
In case of disputes between buyers and vendors, buysuq.com may, at its discretion, assist in resolution but does not guarantee mediation outcomes.
All disputes will be governed by the laws mentioned below.
16. Changes to These Terms
We may update or revise these Terms at any time. Updates will be posted on this page with the latest “Last Updated” date.
Continued use of the Site means you accept the revised Terms.
17. Governing Law
These Terms are governed by the laws of India (West Bengal).
Any disputes shall fall under the exclusive jurisdiction of the courts in West Bengal, India.
18. Contact Us
If you have questions or concerns about these Terms, please contact us:
📧 Email: info@buysuq.com
