Last Updated: 25.04.2025

At buysuq.com, we offer safe and flexible payment options to make your shopping experience smooth and secure. By placing an order on our website, you agree to the terms of this Payments Policy.

1. Accepted Payment Methods

We accept the following forms of payment:

  • Credit Cards – Visa, Mastercard, American Express, etc.

  • Debit Cards – All major Indian and international banks

  • UPI – Google Pay, PhonePe, Paytm, BHIM, etc.

  • Net Banking – Supported by all major Indian banks

  • Wallets – Paytm, PhonePe, Amazon Pay, etc.

  • Cash on Delivery (COD) – Available for select locations only

Note: COD may not be available for high-value or customized orders.

2. Payment Security

We use secure and encrypted payment gateways to process all transactions. All sensitive payment information is handled through third-party payment processors and is not stored on our servers.

Your data is protected using:

  • SSL (Secure Socket Layer) encryption

  • PCI-DSS-compliant gateways

  • Tokenization and secure APIs

3. Order Confirmation

Once your payment is successfully processed:

  • You will receive an order confirmation email/SMS with your order details.

  • If payment fails or is declined, your order will not be confirmed.

If you do not receive a confirmation within 24 hours, please contact us.

4. Payment Issues

If you face issues such as double charges, transaction failure, or amount deduction without order confirmation:

  • Email us at support@buysuq.com with the transaction ID and payment method used.

  • We will investigate and resolve the issue within 3–5 business days.

5. Refunds to Payment Source

If your order is canceled or returned (see our Return & Refund Policy), refunds will be processed to your original payment method or issued as store credit based on your preference.

Refund timeframes:

  • UPI / Wallet / Net Banking: 2–4 business days

  • Credit/Debit Card: 5–7 business days

  • COD Refunds: Via bank transfer or wallet (based on your provided info)

6. Taxes & Invoicing

All prices listed on the website are inclusive of applicable GST or other taxes, unless otherwise specified.
You will receive a tax invoice along with your order.

7. Contact Us

For any payment-related queries, feel free to reach us at:

📧 Email: support@buysuq dot com
📞 Phone: 99326 86556, 97345 60963
📍 Business Hours: Working hours, Every day 9 AM – 10 PM