Last Updated: 25.04.2025

Thank you for shopping with buysuq.com. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

1. Shipping Coverage

We currently offer shipping within [Insert Countries or Regions you deliver to, e.g., “India” or “India and select international locations”].
If your location is not available at checkout, please contact us to confirm availability.

2. Shipping Methods & Partners

We partner with trusted courier services such as [e.g., Delhivery, Blue Dart, India Post, DTDC, etc.] to ensure safe and timely delivery. The available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (COD) (available in selected areas)

3. Shipping Charges

Shipping costs are calculated based on:

  • Delivery location

  • Order weight/volume

  • Selected shipping method

Shipping fees (if any) will be displayed at checkout before you confirm your purchase. We occasionally offer free shipping on select orders or promotions.

4. Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order is placed and another once it has been shipped, along with tracking details.

5. Estimated Delivery Time

Estimated delivery timelines vary by location:

 

Location Standard Shipping Express Shipping
Metro Cities 3–5 business days 1–2 business days
Other Areas 5–7 business days 2–4 business days
Remote/Rural Areas 7–10 business days Not available

Please note that delays may occur during peak seasons, holidays, or due to unforeseen circumstances.

6. Tracking Your Order

Once your order is shipped, you will receive an email and/or SMS with a tracking number and link to monitor the delivery status. You can also log in to your buysuq.com account to view order details.

7. Delays and Non-Delivery

In rare cases, shipping may be delayed due to:

  • Incorrect or incomplete delivery address

  • Courier service issues

  • Weather conditions or natural disasters

  • Customs delays (for international orders)

If your order is significantly delayed or shows as “delivered” but hasn’t arrived, please contact our support team.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, we will contact you to arrange re-shipment (additional charges may apply) or issue a refund excluding shipping charges.

9. Contact Us

For any questions about your order or shipping, please reach out to us at:

📧 Email: support@buysuq dot com
📞 Phone: 99326 86556, 97345 60963
📍 Business Hours: Working hours, Every day 9 AM – 10 PM